Shipping policy

Shipping Policy

Thank you for shopping with GVZ Masks. Every mask is handcrafted and made to order in Mexico. Please review the information below before placing your order.

Production Time

All masks are made after your order and payment have been confirmed.

Please allow approximately 2–3 weeks for production before your order is shipped. This production period is separate from the shipping and delivery time.

Because each mask is individually handcrafted, production time may vary slightly depending on the design, materials, and current order volume. Orders are not processed or shipped on weekends or public holidays.

Please note that selecting an expedited shipping method may reduce transit time, but it does not reduce the production time.

Shipping Times

Once your mask has been completed and shipped, estimated delivery times are:

United States: 3–7 business days
Canada: 5–10 business days
Mexico: 2–7 business days
International: 7–20 business days

Estimated delivery times begin after the 2–3 week production period has been completed. Delivery estimates are not guaranteed.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination, package size, weight, and selected shipping method.

Any applicable customs duties, taxes, import fees, or carrier charges are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active.

Handmade & Made-to-Order Products

Each GVZ Masks product is individually handcrafted. Because of the handmade nature of our masks, slight variations in colors, textures, patterns, and finishes may occur. These details make every piece unique.

Delays

While we work hard to complete and deliver orders within the estimated timeframe, delays caused by shipping carriers, customs inspections, severe weather, high order volume, or other circumstances beyond our control may occur.

We appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply before the order can be resent.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at gvzmaskmx@gmail.com. We will work with the shipping carrier to help resolve the issue.